Delete your account or data
You can delete your Kahu account yourself, from inside the app, at any time - it happens immediately and you don't need to ask us. If you can't sign in, or you only want certain data removed, email us instead and we'll take care of it.
Delete your account in the app
Sign in, open You (your settings), scroll to Danger zone, and tap Delete my account & data. You'll be asked to confirm once, then everything is erased straight away and you're signed out.
This permanently removes your account and all data associated with it: your phone number, name, email and WhatsApp number, the areas and complaints you follow, your alert history, and your push-notification tokens. This cannot be undone.
Open my settingsCan't sign in?
If you've lost access to the phone number you sign in with, we can delete the account for you. Send us the pre-filled email below and include that number so we can find the account.
Email us to delete my accountDelete specific data
Prefer to keep your account but remove certain data, such as your email, WhatsApp number, or a saved location? Tell us what to delete and we'll remove just that.
Email us to delete specific dataWhat happens next
Deleting from inside the app takes effect immediately - there is nothing to wait for. Emailed requests are completed within 30 days and we write back to confirm. We only retain information where the law requires it. If your email client does not open, write to us directly at support@thoughtengine.com. See our Privacy Policy for what we collect and why.